This month’s FM spotlight is Jacqueline Anderson, Facilities & Purchasing Manager at the leading AmLaw 200 international law firm–Curtis, Mallet-Prevost, Colt & Mosle LLP. Jackie is an IFMA member and is currently taking classes to get her FMP to become a Facility Management Professional.
“I have known Jackie Anderson for sixteen years – first as my Secretary and as Office manager for the last five years. She is a very important part of our office administrative team. She has a take-charge personality and is very reliable. Nearly every year we have added or renovated space in our two New York buildings. Each of these projects was successful and having Jackie on the team made a large contribution to this success.” - Albert Lynch, Executive Director, Curtis, Mallet-Prevost, Colt & Mosle LLP
What is one thing that no one knows about you?
“The one thing that no one knows about me is that I love children. I don’t think that children today have a place to go where they can feel at home, learn and at the same time have fun. So my goal is to one day open a Center for pre-teens and teens.”
How did you get into the Facilities field?
“I started with Curtis, Mallet-Prevost, Colt & Mosle LLP in 1999 as a Legal Secretary. After working there for three months, the partner I worked for retired. Two weeks later, the Human Resources Assistant position became available and I was assigned to work for the Executive Director as well as the Director of HR. After working for them for 11 years, I was recommended by the Executive Director for a promotion as the Facilities & Purchasing Manager, and have been the Manager of the hospitality, maintenance and supplies departments for the past five years. I am currently enrolled in IFMA’s online courses to become a Facility Manager Professional.”
Tell us about a favorite project highlight.
“One of my first projects as Facilities Manager with the firm was the renovation of our 35th and 38th Floors. This involved relocation of our library, adding several new offices and a conference room. Another project involved working with vendors and suppliers to renegotiate agreements and contracts in an effort to reduce cost. I also restructured the purchasing and inventory procedures for the hospitality, facilities and supplies departments.”
What is your greatest success story?
“I believe my greatest success story was taking over as Facilities Manager. There were many areas of the department that needed to be reorganized. However, one of my biggest challenges was to reduce costs in our hospitality and supplies departments. The restructuring of employees and spear heading with my Supplies and Hospitality Coordinators to establish a budget was the key.”
Tell us about a challenge or obstacle that you face in the Real Estate/Facilities world.
“During the renovation phase, I took on the project of clearing out and relocating old files from three large case rooms that were to be demolished. This was not an easy task since I had to request permission from attorneys to either send files offsite to the warehouse or to be stored in our records department, for which I often encountered drawbacks. However, the project was a success and I inherited one of the new offices as a result. Making everyone happy with regards to the upkeep of the facilities is also challenging because there are many different personalities within the firm. For me, the key is maintaining a good attitude and mindset to respond to all the requests made.”
What learning experience would you pass onto future FM’s?
“The best takeaways for future FMs is to learn every aspect of the industry you are working in, get to know the key players, their likes and dislikes and understand and know the culture of the firm/company. This is a guide to what your company expects or believes in. Ask questions and consult management before making major decisions. In order to respond to problems accordingly, a good FM knows the ins and outs and policies of the their company.”
Interviewed by Sonya Verny of IA Interior Architects, IFMA NYC Secretary.