This month’s FM spotlight is Rick Goff, Vice President Facilities, Security and Real Estate for the satellite radio company, SiriusXM.
Rick provides executive level operations management for SiriusXM’s support functions which includes real estate portfolio management, critical systems, space planning, security/safety and facility management. He also leads a diverse management team of directors, managers and technicians and manages a national real estate portfolio which includes administrative, engineering and broadcast sites.
“Rick Goff is an amazing boss, mentor, and friend. He maintains focus on the big picture even when dragged into the weeds. He cares about the whole person, not just their work, and genuinely enjoys mentoring and encouraging personal and professional growth. He gives his direct reports a lot of room and all the credit, while taking any heat and remaining calm in a crisis. Rick rarely makes mistakes, but he'd be the first to tell you if he did. Rick exudes leadership. You can look to him for direction or help making your own decision; he knows when each is appropriate. He sets a strong moral compass and consistent direction, so the team knows what he expects and what to expect from him even when he's not physically in the room.” - Stuart Goldberg, Director of Facilities and Office Services at SiriusXM
What is one thing that no one knows about you?
“That I am really a country boy! I love the outdoors and I spend a lot of time on hiking trails and generally walking in the woods.”
How did you get into the Facilities field?
“After I retired from the USAF I worked for Six Flags Theme Parks as VP of Operations which was basically facility management for the entire system of parks. I oversaw all park operations to include security, loss prevention, and the fun part - ride operations. The most challenging aspect was managing a huge part time work force or basically summer hires! It was a great experience in terms of the diversity of the product and variety of the issues that I had to deal with on a daily basis.”
Tell us about a favorite project highlight.
“Building the corporate operations department at Six Flags---all of the parks operated under a different set of rules and procedures and I was tasked to find the best practices and create a culture of excellence throughout the system. It was a challenging task but I led a very dedicated team that made it happen.”
What is your greatest success story?
“Of course marrying my beautiful wife Carol and raising two knucklehead boys Austin and Justin---I actually wrote and self-published a book about our adventures titled “A Gorilla Ridin’ on a Half a Hot Dog. But professionally I would say making the transition from the military (20 years in the USAF) to civilian/corporate America. While the cultures have many differences the idea of creating an environment of success and mutual respect is the same.”
Tell us about a challenge or obstacle that you face in the Real Estate/Facilities world.
“Working in NY it is understanding how Unions work and how much influence they can have in completing a project. You have to understand the union rules and procedures and learn how to work with them to make sure your project is budgeted properly and completed on time. A major part is making sure all parts of management also understands how the Unions work in NYC.”
What learning experience would you pass onto future FM’s?
“Pay attention to the details and understand that you are a Businessman. You should also understand the bottom line and know that your department contributes to the overall success of the company.”
Interviewed by Sonya Verny of IA Interior Architects, IFMA NYC Secretary.