This month’s FM spotlight is Andrea Megnin. Andrea has overseen approximately 3,000,000 square feet, and annual costs in the region of $23,000,000. Her daily activities include working with senior executive management to evaluate business needs as they relate to real estate and ultimately program the needs of the overall portfolio. She reviews leases to ensure business requirements are properly identified and captured, actively engages in the design and construction process for all portfolio projects, and implements the vision of the project to ensure facilities operate efficiently and as planned while updating the plan as business needs evolve. To have an effective facility operation department, communication and customer service are critical, while delivering value through the most cost-effective facilities solution for the company. Andrea provides support and guidance to a team of approximately 20 people that provide facility services and food services nationwide.
“During the past 10 years I have worked with Andrea, she has evolved an immature Real Estate and Facilities department to the next generation with her deep knowledge in design and project management skills. Andrea's dedication and thoughtful processes from conception to implementation are very thorough and remarkable. Most importantly, Andrea has promoted the professional and personal growth of her facility team members and has always encouraged the team to take on new challenges.” -Tomohiro Ohi, Procurement Director, Toys R Us
What is one thing that no one knows about you?
“I enjoy painting, drawing and creating! I have been drawing since I was a little girl and have always been interested in architecture and took my first architectural class as a high school freshman. Architecture is a blend of the creative and structured mind which is right up my alley. I don’t have a lot of personal time to actually create much but when I do, I enjoy it!”
How did you get into the Facilities field?
“After some time working in the architectural department for a real estate developer, I started my own business providing design and project management consulting services. Clients ranged from landlords, small to medium size businesses and larger corporations. For the larger corporations I was brought into the facilities department as a variable resource for the companies’ facility projects. The facility projects were as small as internal moves to larger capital projects across the corporate portfolios. Being part of a facilities team has given me an appreciation and full understanding of a project’s impact on the ongoing operations of a facility.”
Tell us about a favorite project highlight.
“My favorite project to date was the oversight and management of Panasonic’s North American Headquarters located in Newark, NJ. I was very excited to oversee this project from site selection, state and city incentive evaluation, lease negotiations, design, construction, change management and operations management. There are so many aspects to consider for a project of this size and complexity. It was a very rewarding endeavor for me, both, personally and professionally.”
What is your greatest success story?
“In 2004, I started my own business, ARC Interior Designs, and was able to grow and prosper over 6 years before accepting a position with one of my clients. As my business grew, I received amazing support from industry colleagues and clients who trusted my knowledge and skills and allowed me to further my growth by referring new clients. I am appreciative of everyone that provided me guidance, partnered with me and recommended my services.”
Tell us about a challenge or obstacle that you face in the Real Estate/Facilities world.
“In Facilities, issues are escalated quickly and likely not on the same priority that the Facilities team would assign. With many stakeholders of every level, it is challenging to manage conflicting priorities while maintaining high customer satisfaction. As a service, Facilities must apply many proactive processes to avoid issues but not we cannot foresee all facility issues. This is one of the most challenging aspects of the Facilities profession.”
What learning experience would you pass onto future FM’s?
“I believe you must have sincere interest and passion to be a successful facility management professional. To learn, grow and be fulfilled, you must love what you do!”
Interviewed by Sonya Verny of IA Interior Architects, IFMA NYC Secretary