FM Spotlight

Lizette Ortiz-Thacker - Moët Hennessy USA

Published on: September 9, 2020

Lizette Ortiz-Thacker is the Real Estate and Facilities Director for Moët Hennessy USA and is responsible for the company’s U.S. office operations, which includes two New York locations and regional offices in Florida, Illinois, Texas and California. Her overview of daily activities includes working with the MHNA Leadership Team to spearhead and manage all aspects of the company’s office operations with a commitment to creating a safe, secure and sustainable workplace. 

“Lizette approaches each project with an innate knowledge of the modern workplace, and she does it with the diligence and enthusiasm needed to juggle many projects at once. She continues to enhance our office environment, all with the goal of creating the best work-day experience and resources for our employees. Lizette truly cares about our surroundings, and it shows in everything she does.”Donna Dean, SVP Human Resources, Moët Hennessy North America   

What is one thing no one knows about you?

There are actually two things about me that my colleagues may not know: The first is that I’m a certified health and wellness coach and have a passion for creating a well balanced and sustainable environment in both my personal and professional lives. The second is that I’m an artist and enjoy building and creating as a way to relax and decompress.

How did you get into the Facilities/Workplace field?

I didn’t start my career in the Facilities field, but when I realized that it would allow me to use my keen sense of project organization, combined with interacting with many groups of individuals, I was sold! This connection has shaped my career, and I was able to grow and learn amongst some of the most talented people in the industry. I am grateful for all of my mentors and partners throughout my career. I truly enjoy the people I work with on a day-to-day basis.

Tell us about a favorite project highlight.

Being part of our company’s upcoming 2021 headquarters move to 7 World Trade Center. I was involved in the process from the very beginning and continue to be part of it every step of the way. I currently lead a project team that is comprised of architects and our employees, which makes for a truly collaborative design and development process. I can’t wait to share more with you once we move into our new space.

What is your greatest success story?

Personally, my greatest success is my life is my passion for nutrition and wellness; it has changed my life and allowed me to approach everything from a sustainable perspective. Professionally, I would have to say it was my very first Facilities role in the fashion industry. Not only did the experience create a strong foundation, but it also shaped my career in a profound way that has allowed me to persevere.

Tell us about a challenge or obstacle that you face in the Real Estate/Facilities world.

Like many of my Real Estate colleagues, navigating the new workplace normal in the time of COVID has been one of the biggest challenges I’ve ever faced. Because ensuring a safe and healthy workplace has always been a top priority for me, the COVID situation presented complexities in ways that no one expected. I am proud of the work that our organization has done and continues to do to reconfigure our office environment so that it allows for proper distancing, enhanced sanitization, and health-conscious interaction with colleagues.

What learning experience would you pass onto future FMs?

Be flexible and open minded! Even when you think that something is going to be done a certain way, there are always alternate ways to look at any situation.

Interviewed by Sonya Verny, MCR, Operations Director of Business Development in the Americas at Mace Group, IFMA NYC Secretary & Executive Committee Oversight for the Communications Committee