FM Spotlight

Joubert Guillaume - Rothschild & Co.

Joubert is the Assistant Facilities Manager at Rothschild & Co., where he is responsible for the “day-to-day” operations of the firm, which include overseeing onboarding of all new employees, managing relationships with vendors and building personnel, and overseeing space-planning coordination with the Director and VP of Facilities for all North America offices. In addition, Joubert maintains all Facilities documentation through various SharePoint folders, manages and implements telephony/AV equipment setups, and ensures high-level efficiency among clients’ and colleagues’ needs.

If you want to know why your phones work, the security system does not go down, video conference equipment is always up and running, and inter office moves go smoothly, credit goes to Joubert. During these unusual times, when the entire firm had to learn to work differently, Joubert was a critical member of department monitoring and supporting our office systems remotely. Joubert joined the firm in 2018 and is both popular and a good team player but also thinks about the next step and works to anticipates problems before they arise.”
Pamela Holland, Director of Facilities, Rothschild & Co. North America 

What is one thing no one knows about you?

“There are actually two things no one knows about me. First is that I am left-handed. Another thing no one knows about me is that I have impeccable handwriting. If you need a handwritten letter, I’m your guy!”

How did you get into the Facilities/Workplace field?

“I started my career in Facilities Management back in September 2010. I was the Office Coordinator for a fashion/luxury publication called Niche Media that covered major markets all over the United States, including New York, Miami, Chicago, Washington D.C., Aspen and Los Angeles. I’ve taken basic logistical approaches early on to not only show my knack for identifying solutions to problems, but also show that I was passionate about facilities and could be relied on to handle issues addressed by both colleagues and clients. Since then, I’ve progressed into my career before even knowing that Facilities Management even existed.”

Tell us about a favorite project highlight.

“One of my favorite project highlights is creating functional and sometimes intricate space-planning floorplans with the ever-changing needs of the firm. I am tasked to implement floorplans with various complexities, such as space forecasting. I get to use such applications as Microsoft Visio/Microsoft PowerPoint and be creative by making detailed floorplans and executing them with precision.”

What is your greatest success story?

“My greatest success story is actually a recent one. My wife and I have welcomed into the world twin boys (Josiah and Elijah) back in May during this COVID-19 pandemic we are still facing. During this chaotic period – affecting both my personal and work life – we were able to have a successful delivery of the twins, maintain social distancing by working from home, and to really enjoy family moments together and seeing them grow each day. It truly gave me a “work-life balance’ that is not easy to achieve in our industry.”

Tell us about a challenge or obstacle that you face in the Real Estate/Facilities world.

“A challenge I face in the Real Estate/Facilities world is trying to accomplish initiatives to better the business while having to work with constraints, such as budget allocations, office politics, availability of resources, etc. We as FMs have to really think “outside of the box” with many issues that we are presented with, where “no” is not the easy answer to say. It challenges us to be quick, creative with our responses/actions, and find alternate solutions that can be suffice for the moment.”

What learning experience would you pass onto future FMs?

“During my career, I’ve learned a lot that has helped me continue to succeed in this Industry:

  • It’s ok to say “no.”
  • Accountability is key to longevity and success in this industry. You are not expected to have all the right answers but are expected to take ownership should you fail at a task.
  • LEARN from your peers, senior managers and even vendors, who are working in your building/space. You’ll see that majority of your FM knowledge is from your interactions with these people you work with day in and day out. Ask questions; be observant; take notes: don’t be afraid to inquire about anything that is worthwhile to know.
  • Be ahead of the game. FM has become an industry that is vital to any business. As the world evolves, you have to be adaptive, know the latest tools to help you succeed, and grow in the changing environment.”

 

Interviewed by Sonya Verny, MCR, Operations Director of Business Development in the Americas at Mace Group, IFMA NYC Secretary & Executive Committee Oversight for the Communications Committee